This service allows healthcare facilities and healthcare professionals to submit an official objection to the violations imposed on them. Through this service, the violation is reviewed, the necessary measures are taken to investigate the grievance, and an appropriate decision is made based on applicable laws and regulations.

Service Summary:

This service enables representatives of healthcare facilities and healthcare professionals to submit an appeal against violations issued against them. The appeal must be submitted within 30 days from the date of issuance of the decision. The appeal will be reviewed by the relevant committee, and the final decision will be issued.

Required Documents:

• Written justification of the appeal.
• Supporting evidence (e.g., inspection photos, reports, documents).
• Attachments with mandatory description/comment.

Conditions & Requirements:

• Appeal must be submitted within 30 days of the approval date.
• Violations already paid or beyond the appeal window cannot be appealed.
• Facility representatives can only appeal for their own facility.
• Only one appeal can be submitted per violation.
• Appeal form must be completed with required justification and details.

Service Process:

• Facility representative logs in via the Sharjah Health Authority (SHA) website.
• Select the inspection violation/ malpractice violation decision to appeal.
• Provide justification and upload supporting documents.
• The committee reviews the appeal and issues a final decision.

Service Output:

• Grievances Committee Decision.
• Medical Practices Committee Decision Regarding the Violation.

Service Fees:

• None.

Service Duration:

• 24 hours a day, 7 days a week.

Service Delivery Channels:

• Through Sharjah Heath Authority website https://sha.shj.ae

Related Services:

• Payment of fines for professionals and health facilities.
• Request for approval of procedures for corrective action.

Frequently Asked Questions: